Privacy Policy

1. Introduction

SERVANTIS Group Ltd ("we," "us," "our," or "SERVANTIS") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and responding to your inquiries and service requests
• Providing, maintaining, and improving our services
• Sending communications about our services and updates
• Personalizing your experience on our website
• Conducting analytics and improving our website functionality
• Ensuring website security and preventing fraud
• Complying with legal obligations and regulations
• Processing employment applications

4. Legal Basis for Processing

We process your personal information based on the following legal grounds under GDPR and UK data protection laws:

• Consent: When you have explicitly consented to the processing
• Contract: When processing is necessary to fulfill our service agreement
• Legal obligation: When required by law or regulation
• Legitimate interests: When we have a legitimate business need
• Vital interests: To protect your health and safety

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us in operating our website and conducting business
• Legal representatives when required by law or legal process
• Government and regulatory authorities as required
• Other divisions within SERVANTIS Group Ltd to provide integrated services

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on the type of information and the purpose of processing. When information is no longer needed, we securely delete or anonymize it.

7. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your information
• Right to data portability: Receive your data in a portable format
• Right to object: Oppose processing for certain purposes
• Rights related to automated decisions: Opt-out of automated profiling

To exercise any of these rights, please contact us using the details in the Contact section below.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

12. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights.