At SERVANTIS Supported Accommodation, safeguarding the wellbeing and protection of young people is our highest priority and central to everything we do.
SERVANTIS Supported Accommodation operates a zero-tolerance approach to any form of abuse, neglect, exploitation, or harm to young people in our care. We are committed to creating safe environments where young people can thrive with confidence and security.
Our safeguarding procedures comply with:
Young people's voice, views, and experiences are central to all safeguarding decisions. We listen, believe, and act on concerns raised.
We identify and address safeguarding concerns early to prevent harm and support young people's wellbeing and safety.
We work collaboratively with local authorities, social workers, safeguarding teams, and other partners to ensure coordinated protection.
We maintain clear procedures, robust record-keeping, and transparent accountability in all safeguarding matters.
We provide safeguarding education and risk awareness to young people and equip them with knowledge to keep themselves safe.
All staff understand safeguarding is everyone's responsibility and are trained to identify, report, and respond to concerns.
All staff, volunteers, and anyone with access to young people undergo enhanced Disclosure and Barring Service (DBS) checks. We maintain a single central register of all DBS clearances.
All staff receive mandatory safeguarding training covering: identification of abuse and neglect, reporting procedures, child protection, exploitation awareness, and mental health support. Training is updated annually.
We have clear, accessible procedures for reporting safeguarding concerns. All staff know their responsibilities and reporting lines. Concerns are documented, investigated promptly, and escalated appropriately.
Every young person receives an individual risk assessment that identifies vulnerabilities and safeguarding needs. Support plans are tailored to address identified risks.
Our accommodation is secure, well-maintained, and safe. Properties are managed professionally with safeguarding considerations integral to their design and management.
Young people's information is handled confidentially in accordance with Data Protection legislation. We maintain secure record-keeping and only share information appropriately.
We create an environment where young people feel safe speaking up. We listen to concerns, take them seriously, and respond with support and protective action.
We work in partnership with local authorities, social workers, safeguarding teams, and other agencies to ensure young people's protection and wellbeing.
For safeguarding concerns and queries within SERVANTIS Supported Accommodation:
referrals@servantisgroup.com
To report concerns about a young person's safety:
Contact your Local Authority Children's Services
Multi-agency safeguarding hubs (MASH) can be contacted in your area
If a young person is at immediate risk of serious harm or a crime is being committed:
Call 999 - Emergency Services
Always contact emergency services if there is immediate danger, then inform the relevant safeguarding team.
If you have concerns about a young person's safety or wish to make a complaint about our safeguarding practices:
Speak directly with our Designated Safeguarding Lead or management team about your concerns.
If you wish to raise a formal complaint, please see our Complaints Procedure.
You can also report concerns to your Local Authority Safeguarding Team or the Care Quality Commission (CQC).
We are committed to investigating all safeguarding concerns thoroughly and taking appropriate protective action. No one should feel afraid to raise concerns - your safety and the safety of young people in our care is paramount.
This safeguarding statement is reviewed and updated annually or when safeguarding practices change.
Last updated: May 2026
Contact our team for more information about how we keep young people safe.
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